Refund Policy

Last updated: September 4, 2026

Our Commitment

At Nightcask, every product is selected with care. If something isn’t right, we’ll make it right — no runaround, no fine print.

Return Window

You have 30 days from the date of delivery to request a return. After 30 days we are unable to accept returns.

Eligibility

  • Item must be unused and in its original condition
  • Original packaging must be intact
  • Proof of purchase (order number) required

How to Start a Return

Email us at support@nightcask.com with your order number and a brief description of the issue. We respond within 1–2 business days with return instructions. Do not ship anything back before receiving instructions from us.

Refund Processing

Once your return is received and inspected, we’ll notify you by email. Approved refunds are issued to your original payment method within 5–7 business days. Your bank may take additional time to post the credit.

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Damaged or Defective Items

If your item arrives damaged or defective, contact us within 48 hours of delivery with your order number and clear photos of the damage. We will send a replacement or issue a full refund — your choice — at no cost to you.

Wrong Item Received

If you receive the wrong product, contact us immediately. We’ll ship the correct item and arrange return pickup of the wrong one, all at no cost to you.

Non-Returnable Items

  • Smoking wood chip sets that have been opened
  • Items marked as Final Sale at time of purchase
  • Gift cards

Exchanges

We accept exchanges for the same product (for example, if your item arrived damaged). Contact us following the same process as a return and indicate you prefer an exchange.

Late or Missing Refunds

If you haven’t received your refund after 7 business days, first check with your bank. Processing times vary by institution. If the issue persists, email support@nightcask.com and we’ll investigate immediately.

Questions?

Email us at support@nightcask.com — we typically respond within one business day.